Privacy Policy

• Account: email address, username, password (stored encrypted), optional display name, profile settings and preferences
• Orders and delivery: first name, last name, phone, delivery and billing address, tax details for corporate orders, order contents and payment status (card data stays with the payment provider)
• Devices and home: custom device names, room assignments, lighting schedules and scenes, automation preferences

Device and browser:

• Device model and manufacturer
• Operating system version
• App version
• Device identifiers
• IP address
• Language settings
• Time zone
• Browser type and cookie identifiers (see the Cookie Policy)

Network:

• Wi-Fi network names (SSIDs)
• Wi-Fi signal strength
• Connection status
• Network performance metrics

Usage:

• Feature usage statistics
• App and site performance metrics
• Error logs and crash reports
• Session duration and interaction patterns
• Support requests and correspondence

The app may need location permission during device setup for Wi-Fi configuration. This is a technical requirement of Android and is used only to:

• Scan available Wi-Fi networks during setup
• Connect smart lighting devices to your local network
• Make sure the device works correctly on your network

We do not:

• Track your physical location
• Store a location history
• Use location data for marketing
• Share location data with third parties

You can turn location permission off after setup. Some steps, such as adding a new device, may be limited if permission is off.

• Setting up and configuring smart lighting devices
• Processing lighting control commands
• Managing device connections and status
• Maintaining your user account
• Receiving, delivering, and invoicing orders
• Applying your automation preferences
• Technical support, returns, and warranty processes
• System security and authentication

• Analyzing app and site performance
• Identifying and fixing technical issues
• Improving the interface and experience
• Developing new features
• Understanding usage patterns
• Offering insights related to energy use

• Sending service notifications
• Informing you about device status
• Providing technical updates
• Answering your questions
• Sending security alerts
• Marketing communications, where you have given explicit consent

Under Articles 5 and 6 of the KVKK, we rely on the establishment and performance of a contract, legal obligation, legitimate interest, and, where necessary, explicit consent.

We apply the following measures to protect your data:

• Encryption in transit
• Encrypted secure storage
• Regular security reviews and updates
• Access controls and authentication
• Secure development practices
• Regular backups
• Incident response planning

• Account data is kept while your account is active
• Usage logs are kept for 90 days
• Technical logs are kept for 30 days for troubleshooting
• Backup data is kept for 7 days for disaster recovery
• Invoice and contract records are kept for as long as legal retention rules require

We do not sell, rent, or trade your personal information to third parties for marketing.

We may share your information only to the extent needed for the service, in the following cases.

Service providers:

• Cloud hosting
• Payment providers
• Shipping and logistics
• Analytics services
• Customer support tools
• Development and debugging tools

Legal requirements:

• Court orders
• Legal process
• Regulatory requirements
• Law enforcement requests

The app or website may integrate with or link to third-party services. How those services use your information is governed by their own privacy policies.

You can exercise your rights under Article 11 of the KVKK by writing to support@thebians.com. Requests are answered within the timeframes set by law. These rights include:

• Access to your personal information
• Correction of inaccurate data
• Requesting deletion
• Exporting your data
• Restricting processing
• Objecting to processing

From the app and web account settings, you can:

• Update account information
• Change device settings
• Adjust privacy preferences
• Control notifications
• Manage data collection options

You can delete your account as follows:

1. Go to account settings in the Bians app, or to account security on thebians.com
2. Choose delete account
3. Complete the email confirmation

After deletion:

• Personal information is removed within 30 days
• Technical logs are anonymized
• Backup data is removed in the next cycle
• Some information may be kept where the law requires it

We may update this policy when:

• The service changes
• The law requires it
• We improve our privacy practices
• We improve security

We will notify you of material changes through:

• In-app notifications
• Email
• Website updates

We follow these rules and practices:

• Turkish Law No. 6698 on the Protection of Personal Data (KVKK)
• Applicable privacy and consumer law
• Security good practices

Our services use:

• Encrypted communication protocols
• Regular security updates
• Access control and monitoring